Regulations for issuing and using passes

1 General provisions

  1. The sale of passes is conducted under the terms and conditions specified in these regulations.
  2. By purchasing a pass, the purchaser accepts the provisions of the regulations.
  3. Passes are sold in accordance with the current offer and price list contained in paragraph 1.2 of Order No. 2/2025

2 Rules of sale

  1. The pass can be purchased:
  • At the Garden's cash registers, making payment by cash or credit card;
  • Online through a sales platform;
  • by sending the order to: karnety@ob.pan.pl - by making payment by bank transfer to the indicated account of the Garden.
  1. Passes can also be purchased in the form of gift certificates/vouchers, which should be exchanged for a pass by writing to karnety@ob.pan.pl or during a visit
    at the Garden, providing the details for the pass at the box office.
  2. Passes are sold in annual and semi-annual versions (calculated from the date of purchase) and
    unlimited for people over 75 years old.
  3. There are normal passes, discounted passes*, family passes**, Senior Passes (applies to people over 75), passes for children under 3, and parking passes.
  4. The passes are valid during the opening hours of the Garden to the public, along with a document proving the identity of the pass holder.

3 Principles of making

  1. Registered passes are issued on the basis of a submitted legibly completed application, which is part of these regulations, and upon payment of the fee, or issued automatically by the online system.
  2. Applications for passes are available at the Garden's ticket offices during opening hours. The passes are
    ready for pickup at the Garden's checkout immediately after purchase or within 5 business days from the date of online application.
  3. The condition for collecting the pass is to show proof of purchase - a receipt.
  4. If you lose or misplaced your pass, you should notify the Garden and apply for a duplicate. The cost of its issuance is PLN 10.

4 Use of the pass

  1. Pass holders may visit the Garden as many times as they wish during the year
    During the hours it is open to the public (Section 1 of the Ordinance).

5 Returns

  1. The purchaser is not entitled to a refund of the pass or the amount for the unused pass
    For reasons attributable to the purchaser.
  2. The purchaser may not sell or share the registered pass with others under penalty of losing its validity.

6 Personal data

  1. In connection with the purchase and use of the pass, the Garden will be provided with data
    personal data of the purchaser. The administrator of this data is PAN Botanical Garden - CZRB
    in Powsin. Information about the processing of personal data is attached to   
    of these regulations.
  2. The Garden will process personal data for the following purposes: performance of the contract
    The purchase of the pass, the possible assertion of claims, the satisfaction survey
    and statistical analysis, conduct marketing activities

7 Complaints

  1. The complaint should be submitted by e-mail to: karnety@ob.pan.pl and should include: name of the purchaser of the pass, type of pass and number, date of purchase, reason for complaint, date of circumstances mentioned in the complaint, mailing address, including e-mail.
  2. The Garden will consider the complaint within 14 days from the date of its submission. The answer is sent to the address specified in the complaint.

8 Final provisions

  1. In matters not covered by these regulations, the regulations apply
    Polish law, including the Civil Code.

Pass application